Frequently Asked Questions
Everything you need to know about lighting up your home.
What is the typical shipping lead time for chandeliers?
Most of our lighting fixtures ship within 3-5 business days. For larger chandeliers or custom orders, please allow 10-14 business days for specialized crating and secure transit.
Do your products come with a warranty?
Yes, all Light House Co. fixtures include a 2-year limited warranty covering manufacturing defects and electrical components to ensure your home stays bright.
What is your return policy if a light doesn't fit my space?
We offer a 30-day hassle-free return policy. If the fixture is in its original packaging and has not been installed, you can return it for a full refund minus shipping costs.
Are your light fixtures compatible with dimmer switches?
The majority of our products are dimmable when used with compatible dimmable LED bulbs and appropriate wall switches. Please check the specific product specifications for details.
Do you offer professional installation services?
While we do not provide direct installation, each product comes with a comprehensive guide. We strongly recommend hiring a licensed electrician for all hardwired installations to ensure safety.
What happens if my order arrives damaged?
Glass and delicate components are insured. If your item arrives damaged, please take photos and contact our support team within 48 hours for a free replacement part or unit.